Delphine Jacquin, Founder and Consultant

Who we are

Delphine is a Customer Experience and Product leader with 15+ years of management consulting and cross-industry expertise leading complex projects, building practices and capabilities, and growing high-performing teams, both in the US and internationally.

Delphine is passionate about designing executable strategies and improving operational performance to deliver best-in-class experience to customers. She co-founded CX&P Consulting so she could share her Customer and Product expertise with her clients through applicable recommendations that deliver tangible business outcomes. She believes that success requires more than a one-time consulting project, that improvement should happen fast but is also continuous, and relies on teams being fully equipped to own their strategy while being empowered to operate independently.

What drives us

Our vision

A world where businesses and customers win together

Our mission

We partner with our clients to deliver best in class customer experiences, products, and services that positively impacts both their business and customer needs.

Why work with us

At CX&P, we have a passion for humans and putting people above all else. Treating others in a humanistic and respectful way is what is right and should never be compromised.

There has always been a close dependency between businesses and their customers because they need each other. Unfortunately, this dependency is also one of tensions where too often customers get disappointed, ending up with unmet needs, which at scale threatens the very existence of many companies. It doesn't have to be.

As consultants, we believe in serving others and making things better. We believe that a better world is possible; one where both customers and businesses can benefit from each other. The right mindset, the right culture, and the right approach are where it starts. And this is how we support you.

As consultants, we believe in serving others and making things better.

Our Values

  • There is no one-size-fits all and all our services are tailored to you and your business needs.

  • This is not just another consulting gig. We put our heart into it and really embed ourselves to be a part of your team.

  • We take it personally. We don’t take shortcuts. As we aim to provide bespoke experiences, we strive to fully understand your business.

  • We hold ourselves accountable for every deliverable, execution, and the outcomes and impact that our recommendations and decisions will generate over-time.

  • We are diligent in our work and believe that we are only as good as our last performance, so we will never get complacent and never deliver work that is just “good enough”. Only our best, always.

  • We are honest and straightforward. We give you what you need, not what you want to hear, and expect the same of you.

Let’s connect

Please fill in the form below and we’ll be in touch or click on this link to schedule a call directly with us